Work Hours: Normal Hours: 8:00AM to 5:00PM Monday-Friday or as necessary
Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within call center environment.
Provide Fast Friendly and Fun customer service to both internal and external customers
Answer incoming calls related service, billing, and other departments
Schedule service/estimate appointments in a timely manner
Make outbound calls to book, confirm, and survey upcoming or completed appointments
Manage customer concerns and work to resolve them efficiently and effectively
Other assigned duties as directed by management
Help less experienced representatives understand our Brand, Policy and procedures
Education and Experience
High school diploma or equivalent
2-5 year experience in a customer service environment
Intermediate knowledge of standard concepts, practices, and procedures within HVAC.
Honesty and integrity
Excellent customer service skills
Ability communicate empathy
Critical Thinking and Problem solving
Able to multitask
Proven ability to process high volumes of work with great accuracy
Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
Advanced Knowledge of Successware21 a plus
Excellent written and verbal communication skills
Must be able to sit for long periods of time
Must be able to work varying shifts including days, nights, and weekends.
Applicants are subject to a new hire drug screen. We are a Drug-Free Workplace.